Returns and Refunds
At Pixicove, Your Satisfaction is Our Priority
We understand that sometimes a product may not be exactly what you expected. That's why we offer a straightforward and hassle-free return and refund policy. Please read below for details on how to process a return or request a refund.
Return Eligibility:
- Items must be returned within 30 days of purchase.
- Products must be in their original condition, unused, and with all original packaging and accessories.
- Clearance items are final sale and cannot be returned.
How to Return:
- Contact Us: Before returning any item, please contact our customer service team at happy@pixicove.com.
- Pack Your Return: Securely package the item(s) in the original packaging.
- Ship the Item: Send the item back to us at the address provided by our customer service team. We recommend using a trackable shipping method as we are not responsible for lost return shipments.
- Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original method of payment within 7-10 business days.
Refund Details:
- Full refunds are issued for items returned in their original condition.
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at happy@pixicove.com We will arrange for a replacement and cover all shipping costs.
Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired product.
Contact Us:
For any questions or concerns regarding returns or refunds, please contact our customer support team at happy@pixicove.com. We are here to help and ensure your shopping experience with Pixicove is delightful.
Thank you for choosing Pixicove for your accessory needs!
